Overview
This Cancellation Policy applies to all bookings made with GBCH Consulting LLC d/b/a A1 Lux Rentals (“A1 Lux Rentals”). By completing a booking, you agree to the cancellation terms applicable to your service type as outlined below.
All cancellation requests must be submitted in writing to cancellations@a1luxrentals.com or confirmed by phone at (855) BOS-A1LUX. Verbal cancellations without written confirmation are not accepted.
Car Rental Cancellations
| Booking Scenario | Notice Given | Charge Applied |
|---|---|---|
| Booked 25+ hours before trip start | 24+ hours before trip start | Full refund — no charge |
| Booked 25+ hours before trip start | Less than 24 hours before trip start | Security deposit forfeited |
| Booked less than 25 hours before trip start | Within 30 minutes of booking | Full refund — no charge |
| Booked less than 25 hours before trip start | More than 30 minutes after booking | Security deposit forfeited |
| No-show / failure to pick up | — | Security deposit forfeited |
Eligible refunds are processed within 7 business days of the cancellation confirmation. Refunds are issued to the original payment method only.
Black Car & Limo Service Cancellations
All limo and black car service bookings fall into one of two categories:
| Booking Type | Notice Given | Charge Applied |
|---|---|---|
| Standard (weekday, off-peak) | 24+ hours before trip | Full refund |
| Standard (weekday, off-peak) | Less than 24 hours | 30% deposit forfeited |
| Weekend or Peak Event (prom, wedding, holiday) | 7+ days before event | 30% deposit forfeited only — no further charge |
| Weekend or Peak Event (prom, wedding, holiday) | Less than 7 days before event | 100% of total fare charged |
A non-refundable deposit of 30% of the total estimated fare is required at booking to confirm all limo and black car service reservations. This deposit is credited toward your final balance.
No-Show Policy
A “no-show” occurs when the Renter or passenger fails to appear at the confirmed pickup location within the agreed window without prior notice.
- Car Rental: Security deposit forfeited in full.
- Limo / Black Car: 100% of the total fare is charged for all no-shows, regardless of booking type or timing.
Modifications to Bookings
Booking modifications (date changes, pickup location changes, etc.) are subject to availability and must be requested at least 48 hours before the original scheduled pickup time. Modifications are not guaranteed and may be subject to rate adjustments.
Reducing the rental duration after pickup does not entitle the Renter to a refund for unused days.
Force Majeure
In the event of cancellation due to circumstances beyond either party’s reasonable control — including but not limited to natural disasters, government-mandated closures, or public health emergencies — A1 Lux Rentals will work with affected customers to reschedule or issue account credit. Refunds in force majeure situations are issued at A1 Lux Rentals’ discretion.
How to Cancel
- Email (preferred): cancellations@a1luxrentals.com
- Phone: (855) BOS-A1LUX — Mon–Fri 9am–7pm · Sat 9am–3pm
Please include your full name, booking confirmation number, rental vehicle or service type, and the reason for cancellation in your request.
GBCH Consulting LLC d/b/a A1 Lux Rentals
3 Allied Drive, Suite 303, Dedham, MA 02026
(855) BOS-A1LUX ·
hello@a1luxrentals.com