Overview
A1 Lux Rentals’ cancellation fees are based on how far in advance a cancellation is made and apply to the daily rental amount. Please review the policy for your service type below.
All cancellation requests must be submitted in writing to cancellations@a1luxrentals.com or by phone at (855) BOS-A1LUX. Verbal cancellations without written confirmation are not accepted. A1 Lux Rentals reserves the right to release the vehicle to other guests if a cancellation is not received within the applicable window.
Car Rental Cancellation Policy
Applies to all self-drive rental bookings
Car Rental Cancellation Policy
| Cancellation Timing | Refund to Guest | Retained by A1 Lux Rentals |
|---|---|---|
| 14+ days before pickup | 100% of daily rental amount | 0% |
| 13 or fewer days before pickup | 0% — no refund | 100% of daily rental amount |
| Same-day cancellation | 0% — no refund | 100% of daily rental amount |
Always Refunded Regardless of Timing: Protection packages (Roamly Rental Shield, Trip Protection), optional add-ons, and associated taxes are always refunded in full regardless of when a cancellation occurs.
Grace Period
Regardless of the cancellation policy, guests receive a full refund if they cancel within the following grace windows from the time of booking confirmation:
| Trip Timing | Grace Period |
|---|---|
| Trip is more than 48 hours away | 24-hour grace period from booking confirmation |
| Trip is 48 hours or less away (including same-day) | 1-hour grace period from booking confirmation |
Important: Trip date modifications do not reset the grace period. The free cancellation window remains tied to the original booking confirmation timestamp.
No-Show Policy
If a guest fails to appear at the scheduled pickup location and does not communicate a delay, A1 Lux Rentals may process the trip as a No-Show 3 hours after the scheduled pickup time.
| Component | Refund to Guest |
|---|---|
| Daily Rental Amount | 0% — 100% retained by A1 Lux Rentals |
| Protection Packages (RRS, Trip Protection), optional add-ons, taxes | 100% refunded |
Security Deposit Hold Timing
The $500 security deposit hold is placed automatically on the card on file 2 days before your scheduled pickup. If a cancellation occurs after the hold has been placed, the hold will be released in accordance with the cancellation terms above. Release typically takes 3–7 business days depending on your card issuer, even if a full refund is granted.
Roamly Rental Shield Bookings
If the Roamly Rental Shield (RRS) has been added to a car rental booking, that booking cannot be extended. To add days to a trip with RRS, the original booking must be closed and a new booking created for the additional period, with RRS added at least 24 hours before the new start date.
Please contact us as early as possible if an extension is needed: (855) BOS-A1LUX · hello@a1luxrentals.com
Trip Protection Claims
If the Renter purchased Trip Protection through the booking platform, cancellations are handled in two separate steps:
- A1 Lux Rentals processes any applicable refund per the Car Rental Cancellation Policy above.
- The Renter then files a separate Trip Protection claim directly with IMG to recover any non-refundable daily rental amounts. A1 Lux Rentals is not involved in the Trip Protection claims process.
IMG Claims Contact: 1-866-243-7524 · iTravelClaims@imglobal.com · imglobal.com/claims-center
Black Car & Limo Cancellation Policy
Applies to all airport transfers, corporate, wedding, prom, group, hourly, and event bookings
Black Car & Limo Service Cancellations
All limo and black car service bookings fall into one of two categories:
| Booking Type | Notice Given | Charge Applied |
|---|---|---|
| Standard (weekday, off-peak) | 24+ hours before trip | Full refund |
| Standard (weekday, off-peak) | Less than 24 hours | 30% deposit forfeited |
| Weekend or Peak Event (prom, wedding, holiday) | 7+ days before event | 30% deposit forfeited only |
| Weekend or Peak Event (prom, wedding, holiday) | Less than 7 days before event | 100% of total fare charged |
A non-refundable deposit of 30% of the total estimated fare is required at booking to confirm all limo and black car service reservations. This deposit is credited toward your final balance.
Applies to All Services
The following policies apply to both car rental and black car & limo bookings
Modifications to Bookings
Booking modifications (date changes, pickup location changes, etc.) are subject to availability and must be requested by contacting us directly. Modifications are not guaranteed and may be subject to rate adjustments.
Reducing the rental duration after pickup does not entitle the Renter to a refund for unused days.
Force Majeure
In the event of natural disasters or government closures, A1 Lux Rentals will work with guests to reschedule or issue account credit at our discretion.
How to Cancel
- Email (preferred): cancellations@a1luxrentals.com
- Phone: (855) BOS-A1LUX — Mon–Fri 9am–7pm · Sat 9am–3pm
Please include your full name, booking confirmation number, service type, and the reason for cancellation in your request.
GBCH Consulting LLC d/b/a A1 Lux Rentals
3 Allied Drive, Suite 303, Dedham, MA 02026
(855) BOS-A1LUX ·
hello@a1luxrentals.com